Customer Service Advisor - work from home potential!

This is one New Year's Resolution that will make a difference. New Year, New Job, New you!

Do you want to earn an additional �?£750 in the first 6 months of working for Capita?

On target earnings in your first year of up to �?£27,714!!

Do you want to work in a bustling & vibrant office with access to our free on site parking? Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.

What's more, we also have the opportunity to work from home if you prefer after your qualifying period!

If so, we want to hear from you! We're looking for empathetic and supportive colleagues to join our existing team within a well-known high street banking client based in Preston Brook.

What's in it for you?

• Be part of our competitive pay progression scheme with a salary starting at �?£20,000
• Potential to reach up to between �?£23,653 - �?£26,964 (depending on hours) through our pay progression scheme
• In addition successful Candidates receive a 'working in the office' bonus of �?£500 after 3 months and a further �?£250 after month 6!
• You will work between 8am - 8pm, Monday - Friday on an 8-week shift rota with the occasional Saturday between 8am - 5pm. No Sunday shifts
• Friendly and vibrant office environment
• You'll also benefit from FREE on-site parking at our Preston Brook office.
• Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.
• Option to work from home after completing your qualifying period.
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back , for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing :

Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health.

Always ensuring fair outcomes, including for our vulnerable customers

• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives

What we're looking for :

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Handling customer telephone calls in an efficient and effective manner
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate
• Ensuring all regulatory requirements are adhered to through training and compliance
• A positive attitude towards change and a desire to grow to be the best you can be

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you.

What will happen next :

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.